GENERAL INFORMATION AND POLICIES

Your Consent. By using our site, you consent to our website privacy policy.

Medical Conditions. In the interest of your safety and comfort, let us know of any medical issues including medications, pregnancy, allergies, etc. that may affect the outcome of your treatment. We consider this and any other personal information to be highly confidential and treated with absolute discretion.

Personal Preferences. We urge you to communicate your preferences, medical conditions and expectations so that your in-home experience is maximized.

Customer Service. We want your Primp In-Home experience to be enjoyable. If you have any comments or suggestions, please let us know.

CancellationDue to the nature of our business, kindly provide us with a 24-hour cancellation or rescheduling notice to avoid a full service charge. For special events, all-day appointments, or specific services such as wardrobe or cooking classes, a 5-day cancellation notice is required.

Gratuities. Gratuities are gratefully received to acknowledge good service. The typical range is 15-20% of the treatment price and can be added to your credit card payment or paid in cash at the time of service.

Payment Terms. A credit card is the only form of payment we accept for services booked through Primp In-Home. Credit card information will be taken when an appointment is booked and will be charged 24 hours prior to your appointment. If Primp In-Home is unable to complete a transaction or hold a deposit on a client’s credit card, no appointment will be booked or reserved. A minimum call out fee of $50 is required at the time of booking.

Applicable Sales Tax. Primp In-Home is required under New York State law to charge an additional sales tax per transaction.

Pricing. Primp In-Home reserves the right to modify, discontinue, or increase prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask your reservationist when you book your appointment.

PRIVACY

Our privacy commitment. We are committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases 'personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. As part of our commitment to your privacy, Primp In-Home honors all customers' request not to receive mail, telephone or other solicitations from us.

What information is collected? There may be times where we ask you to provide certain information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases and spa services received to better anticipate your future needs.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

To personalize your experience  (helps us to better respond to your individual needs)
To improve our website
To improve customer service
To process transactions
To send periodic emails

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information.

Do we use cookies? Yes. Cookies are small files that a site or a service provider transfers to your computer's hard drive through your web browser (if you allow it) that enables such sites or service providers to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Client Confidentiality. All Primp In-Home talent are required to sign a non-disclosure agreement. Primp In-Home policies prohibits talent to share any and all information about clients.

Policy Changes. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses.